Privacy Policy

Last updated: August 26, 2026

Information We Collect

When you make a reservation through stellar-geyser.com, we collect personal information including your name, email address, travel preferences, and group size. This information is necessary to process your booking and communicate expedition details.

How We Use Your Information

Your personal data is used exclusively for the following purposes:

• Processing and confirming expedition reservations
• Sending pre-trip briefing materials and logistics updates
• Coordinating with guides and support staff for your journey
• Responding to inquiries about our services
• Improving our website and booking experience

Data Storage and Security

All personal information is stored on secure servers located in Canada. We employ industry-standard encryption methods to protect your data during transmission and storage. Access to personal information is restricted to authorized personnel who require it to fulfill their job responsibilities.

Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share necessary details with:

• Park authorities and permit-issuing agencies as required for expedition access
• Transportation providers coordinating your travel logistics
• Emergency services in the event of a health or safety incident

These parties are bound by confidentiality agreements and may only use your information for the specified purposes.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and remember your preferences. You may disable cookies through your browser settings, though this may limit certain website functionality. For detailed information, see our Cookie Policy.

Your Rights

Under Canadian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your information (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time

To exercise these rights, contact us at [email protected] with your request.

Data Retention

We retain booking information for seven years to comply with tax and business record requirements. Marketing preferences are kept until you request removal. Expedition waivers and medical disclosure forms are retained for ten years as required by our liability insurance.

Children's Privacy

Our services are designed for adults. We do not knowingly collect personal information from individuals under 18 years of age without parental consent. Minors participating in expeditions must have a parent or legal guardian complete the booking process.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email to active customers. Continued use of our services after policy updates constitutes acceptance of the revised terms.

Contact Information

For questions about this privacy policy or how we handle your personal information, contact:

stellar-geyser
847 Wilderness Trail
Canmore, Alberta T1W 2R9
Canada
[email protected]